This content (our “privacy policy”) sets out information into how we use personal information relating to people we interact with including, for example, customers and website users. It serves as an expression of our commitment to protecting your personal data. It is important that you read this privacy policy together with any other privacy notices we may provide you on all occasions of personal data collection and processing, so you are fully aware of how and why we are using your data.
This privacy notice supplements other notices and is not intended to override them.
We respect your right to privacy, and we aim to ensure you have a trustworthy experience with us, including when using our websites or shops and booking with or through us. We understand that you care about how your personal data is used by us, and we want to share with you the policies and practices we’ve adopted. This way you can feel confident about how we handle your personal data.
We will process your personal data in accordance with all applicable laws and applicable contractual obligations. More specifically, we will not process personal data unless at least one of the following requirements are met:
• You have given consent to the processing of your personal data for one or more specific purposes;
• The processing is necessary for the performance of a contract to which you are party (for instance, for booking you have made) or in order to take steps at your request prior to entering into a contract (for instance, when you request a quote from us);
• Processing is necessary for compliance with a legal obligation to which we are subject (for instance, for visa applications);
• Processing is necessary in order to protect your vital interests or of any other individual (for instance, if you have any issue during a trip);
• Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party (for instance, protecting our customers, our employees and other individuals and maintaining their safety, health and welfare; promoting, marketing and advertising our products and services; understanding our customers’ behaviour, activities, preferences, and needs; improving existing products and services and developing new products and services; preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies; handling customer contacts, queries, complaints or disputes; managing insurance claims by customers; protecting us, our employees and customers, by taking appropriate legal action against parties who have committed criminal acts or are in breach of legal obligations to us; effectively handling any legal claims or regulatory enforcement actions taken against us; fulfilling our duties to our customers, colleagues, shareholders and other stakeholders).
We will only use your personal information for the purpose for which we obtained it. If we reasonably need to re-purpose your personal data, we will ensure it is for a reason that is compatible with the original purpose. If you require an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. We may process your personal data for unrelated purposes, based on our legitimate Interest.
• There are some circumstances in which personal data may be processed for purposes that go beyond the original purpose for which the personal data was collected. When this is susceptible to be the case, we will make our best efforts to tell you in advance and request your consent when appropriate.
• For circumstances where we may have other secondary purposes, for processing already existing data which you have provided as part of a contract for example, booking information. The objective of further processing may include conducting marketing insights and data analysis to have a better understanding of our customers.
• We will adopt an aggregate data model that allows us to derive aggregated data from your personal information. Aggregated data is not considered personal data by law, as you will not be directly or indirectly identified. As example we may make use of aggregated data to see performance statistics of our travel consortia/consultants and to gain insights into customer demographics for improving marketing and customer service.
• However, if we combine or connect aggregated data with your personal data so that it directly or indirectly identifies you, we shall treat the combined data as personal data which will be processed with strict guidelines of the GDPR.
• We will not repurpose sensitive or special category data without a lawful basis for doing so and where we rely on Legitimate Interest; will ensure we conduct legitimate interest assessments (see point 3) and data protection impact assessments DPIA, prior to carrying out the proposed processing activity.
Our customers
Our privacy policy sets out how we process personal data relating to individuals who are:
• booking or enquiring about booking travel services with or through us; or
• the recipients of any travel services booked with or through us (e.g. you are the passenger for a booking or booking enquiry made by someone else for you); or
• customers or potential customers or recipients of travel services that can be booked with or through us.
We understand personal data as any information relating to an identified or identifiable individual, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, services obtained or considered, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
Examples of who this policy covers
We include in this privacy policy personal data we process relating to:
(1) individuals who are making any enquiry or booking with us or through us, and individuals in respect of whom any enquiry or booking is made (such as friends, family members, tour group members, officers and employees of businesses and organisations booking with or through us);
(2) individuals in respect of whom any enquiry or booking is made with us by an agent;
(3) where our customer is a business or organisation, employees or individuals who are acting as representatives of that business or other organisation, and individuals connected to that business or other organisation, such as owners, partners, shareholders, and directors;
(4) individuals whose personal data is obtained from other companies in our group (such as where you have consented to your personal data being disclosed to other group companies for marketing purposes).
When we are data processor only
Please however note that this privacy policy does not apply where we are processing personal data strictly as a sub-contractor or data processor on behalf of a third party, and not on our own account. In this case, you should look to that third party and its privacy policy, who will be answerable for how we process that personal data on their instructions.
Terms used in this policy
When we refer to "you" and "your" in this privacy policy, we refer to you, and any such individual whose personal data we process from time to time.
When we refer to "processing" of your personal data, this includes obtaining, recording, storing or holding your personal data, and anything we do with it, such as organising, adapting or altering it, retrieving, consulting or using it, disclosing it or otherwise making it available to others, combining it with other data, and blocking, erasing or destroying it.
When we refer to "travel services" this covers all products and services which may be booked with or through us, such as bespoke holidays, package holidays, accommodation, tours, transport and transfers (whether by air, coach, bus, train, ferry, taxi or other means), car hire, cruises, and charters, and it includes both:
(1) all such products and services which we supply or operate ourselves (including where we sub-contract); and
(2) any such products and services provide by a third party which we book for you (acting as agent for you or that third party). Travel services also includes any services we or a third party provide in association with travel, such as obtaining visas, foreign exchange, and providing local representatives and support.
Journey Junctions websites, online services, email messages and advertisements may use Cookies and other such technologies.
Cookies are small text files placed on your browser (when using your computer, tablet or other device) by us or our partners. Cookies allow the browser to identify the device you're using to access our websites and to remember some specific information which the web server can later retrieve and use. This information is sent back to our systems as you move around our website. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.
Cookies are unique to the web browser or device you're using – so if you're using a desktop computer as well as a mobile, different data will be collected for each device.
There are different types of cookies. Whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. Cookies set by the owner of the website you're visiting at the time (e.g., cookies placed by our Journey Junction website domain) are known as first party Cookies. There are also third party Cookies that can be set by a third party domain other than that of the website you are on e.g. if our partner or other entity sets a cookie. Only the domain owner (or owner of the cookie) can see the information it collects.
Certain (first party and/or third party) cookies remain on your device for the period of time specified in the cookie. They are activated each time that you visit the website that created that particular cookie. These are called persistent cookies.
There are also other cookies which allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. These are known as session cookies. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
This website uses both persistent and session cookies.
Cookies are used primarily to improve your online experience. Our website generally use the following types of cookies:
• Strictly necessary cookies: these cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.
• Performance cookies: these cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our websites work.
• Functionality cookies: these cookies are used to provide our travel products and services to you or to allow the relevant website to remember choices you make and also to remember if you have engaged with a particular content.
Third party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other websites. When you visit certain sections of our websites, Google Analytics, a website analytics service provided by Google Inc (“Google”), will place cookies on your device browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse certain things, including the number of visits to the website and its pages, the average time spent on the website and the pages viewed etc. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal information of visitors to our website. We will not associate any data gathered via the use of cookies with any personal information from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit www.google.com/intl/en.
Further, where this website allows third party cookies to be set or you access other websites from this site using the links provided, the operators of these websites will use cookies in accordance with their own cookies policy, which may differ from ours.
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don't want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
You can choose to accept all cookies, reject third party cookies or reject all and remove existing cookies from your device, either by changing your internet browser settings, which are usually found in the 'options' or 'preferences' menu of your internet browser, or when provided with the option to do so by us. If you change your mind after you've accepted our cookies, you'll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how.
If you want to block future cookies from being placed on your device you can also change your browser settings to do this. However, if you block all cookies, some features and functionality of our website won't work and we may not be able to provide all of our services to you, or in the way in which you would like us to do so.
We may collect information about your visits to, browsing of, and use of our website, unless your web browser settings block this. The range of data we collect will depend on how you interact with our website.
This information may include:
• Your IP address (a unique identifier allocated to your computer for your connection to the internet)
• Your computer device details (PC, tablet, smartphone, watch, make and model, etc.)
• The make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using
• Your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc.)
• Your time-zone
• Your browser plug-ins
• Any webpage you came from, identified as the referrer web page address by your web browser
• Cookies
• Page response times
• Download error
• Pages and parts of pages you visit
• The usage you make of our website, including enquiries and searches undertaken, and registrations for accounts, forums etc.
• Services and products you viewed
• Length of visit to website and pages
• Page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs)
This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, it will be treated as your personal information if this information is in any way linked to you personally.